I gladly accept returns, exchanges and cancellations

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Contact me within: 3 days of delivery

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Dispatch items back within: 7 days of delivery

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Request a cancellation within: 4 hours of purchase

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The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders

• Perishable products (like food or flowers)

• Intimate items, including face masks (for health/hygiene reasons)

• Items that have been worn; including crowns

• Items on sale

 

Questions about your order?

Please contact me if you have any problems with your order.

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Returns and exchange details

I hope you wouldn't need to return something but of you do receive an item that is faulty or not as described, please contact me and we can arrange a solution.


Returns:
The item must be returned in its original condition, unworn and in its original packaging to prevent damage in the post. Please contact us to discuss your return whereby we will provide the information required. Your refund will be processed within 2 working days of us receiving the item back.

You, the buyer, will be responsible for postage costs both ways unless your item is faulty. For clarity, if you return an item because you have changed your mind, no longer have a need for the item, it is not what you expected or for any other reason other than it is faulty, you will be refunded the cost of the item minus the postage costs.

If your item is faulty, your postage costs we will be refunded to you, in addition to the cost of your item.

Personalised items, and face masks may not be returned.

We urge you to return your item using a secure method of postage and obtain proof of posting with insurance. We will not be held responsible for returns that do not arrive and you, the buyer, will be responsible for claiming for any loss via Royal Mail or the company you instruct to return your order to us.

We will not refund or exchange item owing to damage from improper use, general wear and tear or age.

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